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FAQ

HOW CAN I CONTACT THE LACOSTE.SK STORE?

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In case of inquiries related to orders or products, you can contact the online store LACOSTE.SK via the contact form or by phone +48 22 278 15 82 from Monday to Friday, from 9.00 to 17.00.

WHY SHOULD I SHOP AT THE OFFICIAL ONLINE STORE LACOSTE.SK?

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The online store LACOSTE.SK is the only official online channel for the sale of the latest and original brand collections in Slovakia. Purchases in the official sales channel guarantee the authenticity of ordered products, fast delivery and after-sales care.

WHAT TECHNICAL REQUIREMENTS MUST MY COMPUTER MEET IN ORDER TO BE ABLE TO USE THE LACOSTE.SK ONLINE STORE WEBSITE?

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To get the highest quality of shopping at the online store LACOSTE.SK use browsers that use Java Script, ie. Internet Explorer version 8 or higher, browser Mozilla / Firefox version 22 and higher or Google Chrome version 27 or higher. Screen resolution: To view LACOSTE.SK correctly, the screen should be set to 1024 x 768 pixels or more.

CAN I BUY ON A MOBILE DEVICE IN THE ONLINE STORE LACOSTE.SK?

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Yes, the lacoste.sk store is adapted to mobile devices and you can use it fully, both to browse products and to finalize your order.


HOW TO CHOOSE THE CORRECT SIZE?

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Please check the size guide available on each product page. To properly choose the size of the product, you can use our size guide .


I FORGOT MY PASSWORD - WHAT NEXT?

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Go to the Forgot your password? Tab located under the login field, enter your email address and wait for a message with instructions.


HOW TO SUBSCRIBE TO LACOSTE NEWSLETTER?

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To subscribe to our newsletter, please select "Keep up to date with our latest news and special offers" box or while creating your account, select "I want to receive the latest news via mail". Subscribing to our newsletter gives you the opportunity to follow the latest promotions and collections available in our store.


WHAT ARE MY DELIVERY OPTIONS AT LACOSTE.SK?

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In the online store lacoste.sk, you can use the courier shipment (Standard parcel delivery) by GLS


HOW CAN I PLACE AN ORDER AT THE LACOSTE.SK STORE?

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To place an order on the lacoste.sk website, add the product to the cart (optionally, first login to your user account). Go to your basket, check whether our order agrees and confirm or provide the data for shipment. In the next step, we go to the payment method selection, we make the payment and expect to receive an email confirming the registration of the order (this may take up to 20 minutes).


CAN I CANCEL MY ORDER?

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After placing the order, you may call our customer service for cancellation. Please note that, cancellation is only available on "order preparing" process. After your order is prepared and shipped, you can not cancel the order.


HOW TO CHECK STATUS OF MY ORDER?

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Log in to lacoste.sk, then go to your Account; select "Orders" tab. Also, you will be informed about status of your order by e-mail.


IS THERE A MINIMUM / MAXIMUM ORDER VALUE?

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There is no minimum / maximum order limit.


WHAT PAYMENT METHODS DO I HAVE TO CHOOSE?

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We offer 2 payment methods:

  • 1-Pay by Credit Card
  • 2-Bank transfer or digital wallet methods by "PayByLink"



CAN I RECEIVE A VAT INVOICE FOR THE ORDER?

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Yes, when you finalize your order, you can choose to issue a VAT invoice. Remember to complete all data correctly.


CAN I SEND PRODUCTS TO A DIFFERENT ADDRESS THAN THE ONE PROVIDED DURING REGISTRATION?

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Yes, when finalizing your order, you can add a new delivery address.


WHAT IS THE DELIVERY TIME?

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Delivery time is approximately 3-7 business days for Slovakia, Estonia, Lithuania and Latvia. You will receive an e-mail from GLS about delivery process, T&T link and reschedule of delivery via Flex Delivery Service.



HOW CAN I TRACK MY ORDER?

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You will receive an e-mail from GLS, about delivery process and cargo tracking link and reschedule of delivery via Flex Delivery Service.


WHAT HAPPENS IF I'M NOT AT HOME WHEN I TRY TO DELIVER MY PARCEL?

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GLS will undertake another delivery attempt if the first one failed. If the sender activated the FlexDeliveryService for this parcel, you can choose between several delivery options for the next delivery attempt. If no option is chosen, GLS will automatically make a second delivery attempt to the originally given address.


HOW DO I RETURN A PRODUCT PURCHASED IN LACOSTE.SK?

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You can return any purchased products (other than customized products and underwear). We accept online returns within 14 days from the day you receive the products. Please note that it's not possible to return or exchange purchases made online to our stores OR return or exchange purchases made in our stores to online store. Please return your products in their original condition, withoout being worn or washed. Please allow up to 15 working days before contacting us about your return. It's important to note that refunds can vary according to your bank. We thank you for your understanding. Returned products that are not complying with our return policy will be returned to you without any refund.

  • Return Address: Devanlay Polska Sp. z o. o. Szyszkowa 35/37, hall C 02-285 Warsaw



DOES THE RETURNED GOODS HAVE TO HAVE THE ORIGINAL PACKAGING?

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Yes, the returned order should be packed with the original packaging, eg in the case of shoes - cardboard. The transport packaging (cardboard) is intentionally adapted to a convenient return procedure.


HOW WILL I RECEIVE MONEY FOR THE RETURNED GOODS?

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After your returned goods arrive to our warehouse, you will receive the refund in 5-10 bussiness days upon your payment method.


CAN I MAKE PURCHASES AT LACOSTE.SK ONLINE STORE WITHOUT REGISTRATION?

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Yes, in the online store Lacoste.sk you can make purchases without registration. However, when finalizing an order, you must provide the necessary details to deliver the goods.